Terms & Conditions

General

  1. You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.
  2. No binding contract will exist between us until we have accepted your order and confirmed the availability of the product by a return reply via email.
  3. All goods are sold subject to availability.
  4. These Terms supersede all previous verbal or written statements and agreements relating to the goods and/or services. All information contained in our sales literature or correspondence is provided for guidance only and does not form part of this contract, unless we agree otherwise with you in writing.
  5. None of our representatives, agents or sales persons has authority to vary, amend or waive any of these Terms on our behalf and no amendment or addition to any of these Terms shall be deemed to have been accepted unless we agree otherwise with you in writing.

Description of Goods and Services

  1. A description of the goods is mentioned on our website and any other documents referred to our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.
  2. When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by a registered medical practitioner or registered ophthalmic optician following a testing of sight by him or her within the last 2 years.
  3. We will rely upon the prescription provided by you and the goods provided will contain lenses matching the prescription that you submitted.
  4. If you are unsure of the relevant prescription to be applied to the goods, please consult a registered medical practitioner or registered ophthalmic optician before placing an order.
  5. Unless you state otherwise, we use an appropriate average pupillary distance ‘PD’ to complete your order. By agreeing to these terms and conditions, and unless you state otherwise, you will be agreeing to let us use an average PD of 60mm for single vision reading, distance and bifocal lenses. Glance.co.nz strongly recommend that you consult your optician to obtain your PD before ordering, and provide that number to us when ordering.
  6. You must be 16 or over to order from glance.co.nz, and you must not be registered blind, or partially sighted, do not suffer from glaucoma, or ordering on behalf of someone under 16 years of age.
  7. All varifocal glasses will be dispatched within maximum 28 working days.

Delivery

Unless agreed otherwise in writing:

  1. Delivery of the goods will take place at the delivery address stated on the order form. If you’d like to change it, please contact us ASAP via phone, email or chat to see if its possible.
  2. You cannot ask/request us to cancel the order if we have already processed the same. Although wherever possible, we will try to accommodate to the customers requests in the best possible way.
  3. Any dates specified by us for delivery of goods are intended to be an estimate and exact time for delivery is not guaranteed. If no dates are specified, we will endeavour to deliver within a reasonable time.
  4. If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
  5. Final prices include delivery charges.
  6. Even though we aim to dispatch most orders within 2 to 4 weeks, this may not be possible every time depending on prescriptions, lens types, frame or lens damage during fitting process or immediate availability of frames. We will have the authority to decide whether a prescription is complex or not. Their decision will be final and binding. The maximum time required for delivering a complex prescription is 48 working days. If we are unable to deliver within this maximum time period, the customer is entitled to immediate cancellation and full refund.

Price & Discounts

Price for the goods includes any value added tax payable.

All discounts offered are applicable only on the Frame cost, we do not offer any discounts on lens costs.

Payment

  1. Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.
  2. Payments to us must be made in NZD.

Re-sale of Goods

Goods are sold on the condition that they are not re-sold to the public.

  1. Payments are fully automated with an immediate triggered response.
  2. Your complete credit card number cannot be viewed or retained by anyone at Glance.co.nz
  3. All transaction data gets encrypted for storage within secured payment gateways, further protecting your credit card information