Got questions? We’re here to help.

How do I know what is the right size & fit of frame for me?

We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. Click here to know your size.

80% – 90% of our customers find a medium-sized frame to be the best fit.

Will every power fit every frame? What if I have high power, can I choose any frame?

No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page.

Where do I submit my eye power details?

You can submit your power details after completing the purchase in a number of ways – by uploading a picture of your prescription on our Contact Form or by emailing us your prescription at

I don’t have/remember my prescription at the moment. Is it important to give it right away?

It is okay if you do not have your prescription handy. You can update your prescription within 7 days of purchasing any eyewear. Simply place the order and provide your power – by uploading a picture of your prescription on our Contact Form or by emailing us your prescription at

How many days will it take to deliver my eyeglasses?

Based on the product & power you choose for your location, our delivery timelines will vary. Our estimated delivery time is 2 to 4 weeks. This is an indication only. Please allow extra time for delivery during busy periods, processing of special lenses or postal delays.

Your order is always a priority for us. Once you place an order, there are many teams working hard to ensure that your product reaches you at the earliest without any compromise on the quality:

When can I cancel my order?

You can cancel your order before it is processed. Please note, we custom-make every lens specifically for you. However we offer easy cancellation options as listed below so you can enjoy a 100% risk-free shopping experience.

  • If your order is still not processed as per the status, cancellation is possible.
  • You can email for assistance
Why is it taking so long to process my order?

At Glance, we strive to deliver your order as quickly as possible. We sincerely apologize if an order is taking too long to arrive. This could be due to multiple factors, such as quality check failure, logistical issues with external courier partners, etc.

Need More Help?

Still have unanswered questions? Don’t worry! We are always here to help.